Frequently Asked Questions
General
What problems does Enertia solve for brands?
Enertia helps brands design, run, and scale loyalty and rewards programs without operational complexity. It simplifies reward logic, payments, integrations, and user tracking through a single connected platform.
Is Enertia a ready-made product or a customizable platform?
Enertia is a configurable platform. Brands can tailor reward rules, user journeys, payout methods, and integrations based on their specific business needs.
Does Enertia work only for loyalty programs?
No. While loyalty is a core use case, Enertia also supports engagement programs, incentives, referrals, cashback, and rewards driven campaigns across different industries.
Can Enertia support large user volumes and high activity?
Yes. Enertia is built to handle large scale programs with high transaction volumes while maintaining reliability, accuracy, and performance.
How long does it take to launch a program on Enertia?
Timelines vary based on use case and integrations, but most programs can be configured and launched significantly faster compared to building systems from scratch.
Payments
How are rewards delivered to users?
Rewards are delivered digitally through wallets, vouchers, direct payouts, or platform-specific reward formats depending on how the program is configured.
What happens if a reward redemption fails?
If a redemption fails, the system verifies the transaction status and ensures that points or values are not lost or incorrectly deducted.
Can brands control reward expiry and usage?
Yes. Brands can define reward validity, expiry timelines, minimum thresholds, and usage conditions as part of their program rules.
Are reward balances and transactions transparent to users?
Yes. Users can clearly view their balances, redemption history, and transaction status within the brand’s platform.
Does Enertia support multi-currency programs?
Yes. Enertia can be configured to support multiple currencies and regions, making it suitable for global or multi-market programs.
Support
What kind of support does Enertia provide after launch?
Enertia provides operational and technical support to ensure programs run smoothly, including monitoring, troubleshooting, and system guidance.
Is assistance available during integration?
Yes. Integration support is provided during setup to help with APIs, configuration, and testing before launch.
How are issues or discrepancies handled?
Issues are reviewed using system logs and transaction records to ensure accurate resolution while maintaining data integrity.
Does Enertia provide reporting or visibility into performance?
Yes. Brands have access to dashboards and reports that provide visibility into user activity, rewards issued, and program performance.
What happens if program requirements change over time?
Enertia is designed to adapt. Rules, rewards, and workflows can be updated without rebuilding the entire system.
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